Frequently Asked Questions
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How do I restore my purchases?
Go to the Workshop screen and tap "Restore Purchases". Make sure you're signed in with the same Apple ID used for the original purchase.
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My hearts aren't refilling. What's wrong?
Hearts regenerate at one per 30 minutes. Make sure your device clock is set to automatic. If the issue persists, log out and back in.
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I lost my progress after signing in with Google.
Progress is tied to your account. Sign in with the same Google account you used originally. If data is still missing, contact us with your username.
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The app crashes or won't load.
Force-close the app and reopen it. If the problem continues, delete and reinstall — your account data is saved in the cloud.
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How do I delete my account?
Go to Settings inside the app and tap "Delete Account", or email us and we'll remove your data within 30 days (GDPR right to erasure).
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Can I play offline?
A connection is needed to load puzzles, sync scores, and play friends. Some cached puzzles may work offline.
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A power-up purchase didn't go through.
Check your Apple ID purchase history. If you were charged but didn't receive the item, tap "Restore Purchases" in the Workshop. Still stuck? Email us with your order number.